Changing your mind
For eligible online purchases, contact PlayVault Kids within the applicable cancellation period after receiving the goods. Email support@playvaultkids.store with your order number and the item you wish to return.
How to return an item
We will provide the return instructions and return destination. Do not send goods to the registered office unless we specifically tell you to do so. Return the goods within the applicable period and take reasonable care of them while they are in your possession.
Return postage
For a change-of-mind return, the customer is responsible for the direct return postage cost unless we agree otherwise. Use an appropriate tracked service and keep proof of postage.
Refunds
Eligible refunds are made to the original payment method. We may wait until the goods are returned, or evidence of return is supplied, where the law permits.
Faulty, damaged or incorrect products
Contact support@playvaultkids.store with your order number, a description of the problem and photographs where useful. These issues are handled separately from change-of-mind returns.
Your rights
Nothing in this policy affects your statutory rights.